Course Title: Administrative: Result orientated writing
Course Language: English
Qualification Required: All Level are welcome
Duration: 9am - 6pm (Lunch break 1hr)
Job Level: Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers
What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind.
This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.
Our instructor will make use of various interactive approaches such as group discussions and exercises. Instructor will also provide feedback on participants' work for editing and learning purposes.
SkillFuture Reference: CRS-N-0040465
This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.