Course Details

Course Title: Administrative: Respond to enquiries and feedbacks

Course Language: English

Qualification Required: All Level are welcome

Mode-Of-Training: Classroom

Duration: 9am - 6pm (Lunch break 1hr)

Job Level: Executives and Administrators who need to work with different types of people

In an age of mobile devices, ready internet access, and social media platforms, written communication has become faster and easier. There is an increase in unafraid to voice their displeasure, and you will have an increasing number of public feedback.

This one-day course will provide you with the skills and knowledge to successfully write business correspondences, particularly in reply to public concerns, ensuring clear and accurate communication.

The skills of effective business writing will be imparted. You will come to understand and appreciate the need to plan your writing, and use appropriate structure and logical argument in your documents, learn how to write with purpose and get the desired results from each piece of writing. Finally you will also learn how to develop a tone of voice that will portray as an individual in keeping with the public image of your organisation.

Course Objective

  • Understand the process of communication
  • Appreciate the writing process
  • Know the Principles of Good Writing
  • Develop a tone of voice in keeping with the organisation’s public image
  • Discussion written communication with based on good writing techniques
  • Explain and discuss the changes in other’s written work in a sensitive manner

Course Content

Understanding the Communication Process

Understanding the Writing Process

  • How to use Voice and Tone

Structuring Your Writing with the Reader/Audience in Mind

  • Apply different structures to different situations and purposes
  • Understand that writing with the reader in mind is not a one-size-fits-all activity

Principles of Good Writing

  • Avoid the passive
  • Be positive
  • Write concisely
  • Avoid business cliché s, useless words and jargon
  • Simplify
  • Use positive phrases that set standards
  • Edit using review checklist

The Vetting Process

Practice! Practice! Practice

  • Discussion
  • Rewriting poor samples
  • Other practice activities to enhance knowledge of good writing

Course Information

  • Course Fee: SGD$338.00
  • Categories: Personal Development
  • Instructor: -
  • Session (Days): 1
  • Duration (Hours): 8hrs
  • Course Medium: English
  • Level: All Level
  • Course Date: 29 June 2018

SkillFuture Reference: CRS-N-0040623

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.

How to Register

  1. E-mail: Send us an email at ; Include your Name, Contact Number and Title of couse you wish to register. We will contact you with further details and confirmation on registering.
  2. SMS: Text us at +65 8265 5000 include your name, email and title of course you wish to register for. We will contact you with further details and confirmation on registering.
    Example of SMS Format: "Mr John Lim" "email address" "Title of course"
  3. Call: Call us at +65 8265 5000 and discuss your interest with our Admin Officer