Course Title: Administrative: Respond to enquiries and feedbacks
Course Language: English
Qualification Required: All Level are welcome
Duration: 9am - 6pm (Lunch break 1hr)
Job Level: Executives and Administrators who need to work with different types of people
In an age of mobile devices, ready internet access, and social media platforms, written communication has become faster and easier. There is an increase in unafraid to voice their displeasure, and you will have an increasing number of public feedback.
This one-day course will provide you with the skills and knowledge to successfully write business correspondences, particularly in reply to public concerns, ensuring clear and accurate communication.
The skills of effective business writing will be imparted. You will come to understand and appreciate the need to plan your writing, and use appropriate structure and logical argument in your documents, learn how to write with purpose and get the desired results from each piece of writing. Finally you will also learn how to develop a tone of voice that will portray as an individual in keeping with the public image of your organisation.
SkillFuture Reference: CRS-N-0040623
This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.