Course Details

Course Title: Administrative: Essential Skills for Support Staff

Course Language: English

Qualification Required: All Level are welcome

Mode-Of-Training: Classroom

Duration: 9am - 6pm (Lunch break 1hr)

Job Level: All Level are welcome

Support staff forms a critical team for the smooth and successful operations of any organisation. Having a productive admin and support staff team is important to ensure that tasks are completed on time, relationships with stakeholders are well managed, and projects are delivered to customer satisfaction. In this course, participants will be equipped with the essential knowledge of aligning their goals with that of the organisation, braced with the tools to enhancing productivity and improving interpersonal relationships with internal and external stakeholders.

Course Objective

  • Align personal vision and goals with that of the organisation so as to achieving personal and organisational success
  • Set task priorities and apply time management tools to be more productive at multi-tasking at the workplace
  • Apply Profiling tool to enhance interpersonal relationships and enhance communication
  • Manage conflict situations using effective negotiation and conflict management techniques at the workplace

Course Content

It all begins with YOURSELF

  • Taking ownership of your life and make a difference
  • Personal success = Organisational gain
  • Align personal vision with that of the organisation

I can be more productive!

  • Get organised
  • Prioritise tasks and projects
  • Apply time management tool to multi-tasking effectively
  • Being assertive and saying “no”

Enhance interpersonal skills

  • Recognise personal work personality using profiling tool
  • Identify ways to manage different personality types at the workplace

Negotiation and conflict management

  • Identify different negotiation styles to manage conflict
  • Communicate assertively and effectively to achieve win-win situations

Course Information

  • Course Fee: SGD$348.00
  • Categories: Personal Development
  • Instructor: -
  • Session (Days): 1
  • Duration (Hours): 8hrs
  • Course Medium: English
  • Level: All Level
  • Course Date: 29 June 2018

SkillFuture Reference: CRS-N-0040151

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.

How to Register

  1. E-mail: Send us an email at register@cfc.sg ; Include your Name, Contact Number and Title of couse you wish to register. We will contact you with further details and confirmation on registering.
  2. SMS: Text us at +65 8265 5000 include your name, email and title of course you wish to register for. We will contact you with further details and confirmation on registering.
    Example of SMS Format: "Mr John Lim" "email address" "Title of course"
  3. Call: Call us at +65 8265 5000 and discuss your interest with our Admin Officer

Register

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