Course Title: Administrative: Using Email Professionally
Course Language: English
Qualification Required: All Level are welcome
Duration: 9am - 6pm (Lunch break 1hr)
Job Level: All Level are welcome
Electronic communication requires careful handling to ensure goodwill and clear communication. Email can increase our productivity, but it can also create delays or conflicts.
Here are some examples of how email, if not used properly, can work against us.
A vaguely written message will require further clarifying. When a reader does not know what to do, there will be a delay. On the other hand, when an email reader does not respond, the writer has to email again to confirm receipt.
The impact of language and tone on your email message also cannot be under-estimated. Because many people view email as informal, they are somewhat careless with their language, and this could create a strain on the relationship if the reader perceives the message to be rude or uncaring.
SkillFuture Reference: CRS-N-0040122
This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.