Electronic communication requires careful handling to ensure goodwill and clear communication. Email can increase our productivity, but it can also create delays or conflicts.

Here are some examples of how email, if not used properly, can work against us.

A vaguely written message will require further clarifying. When a reader does not know what to do, there will be a delay. On the other hand, when an email reader does not respond, the writer has to email again to confirm receipt.

The impact of language and tone on your email message also cannot be under-estimated. Because many people view email as informal, they are somewhat careless with their language, and this could create a strain on the relationship if the reader perceives the message to be rude or uncaring.

• Be aware of the impact of email on your work and business.
• Know the pitfalls that could hinder the effective use of email, and how to turn these pitfalls into potential.
• Understand how to make online communication effective and productive.
• Write clear, concise, readable, and relationship-building email messages.
• Project a professional and confident image online.

How People Use Email Badly

• Common problems with the use of email
• When not to use email
• Turn pitfalls into potential

Who is Your Reader?

• Use the correct style – formal or informal
• The pitfalls of excessive writing
• The pitfalls of insufficient writing
• Tell your reader what to do or expect
• Case study on an email message
• Editing to improve the style and effectiveness

Crafting the Message

• Use an updated writing style
• Write clear and concise sentences
• Use short words
• Use an appropriate tone
• Techniques to increase readability and understanding
• Case study on an email message: Editing to improve readability

Observing Netiquette

• How to greet your reader
• How to close your message
• How to sign off
• The use of CC and BCC
• Emoticons and abbreviations; should you use them?

Looking Good Online

• Improve the visual aspects of your email
• Use intelligent subject lines
• The use of attachments
• Case study on an email message; Editing to improve the writer's online image

• Course Fee: SGD$388.00
• Categories: Administration
• Instructor: -
• Session (Days): 1
• Duration (Hours): 8hrs
• Course Medium: English
• Level: All Level
• Course Date: 26 April 2018

SkillFuture Reference: CRS-N-0040122

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.