As a administrative professional, you are expected to play many roles in today’s workplace.

You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.

This course discusses these common expectations and qualities of a high-performance administrative professional, and how to meet them through the performance of some crucial tasks.

• Understand your role in the workplace, and how to play these roles effectively.
• Know the competencies expected of a secretary or administrative professional.
• Manage office gossip and criticisms professionally.
• Understand the importance of verbal and written communication, and perform communication tasks with finesse.
• Make sound and justifiable decisions.
• Be assertive and handle your own time professionally, in order to contribute to the overall objectives of your team and organisation.

Understanding Your Role

• What distinguishes a secretary or administrative professional from other office personnel?
• Qualities and attitudes sought in a secretary or administrative professional
• What is your professional presence quotient?

Understanding Contemporary Business Behaviour

• Using names
• Using terms of endearment
• Using humour
• Handling anger on the job

Mastering the Art of Communication

• Skills and competencies for communicating effectively
• Using email
• Writing business letters
• Avoiding common pitfalls in written communication
• Attending meetings
• Speaking before an audience
• Avoiding common pitfalls in verbal communication

Managing Interpersonal Relations at the Workplace

• Working with superiors, colleagues, and subordinates
• Understanding the nature of office gossip
• Dealing with office gossip
• Handling criticism at the workplace

Developing Your Decision Making and Problem Solving Skills

• Learning to make the right decisions
• Analysing the risks involved
• Admitting mistakes
• Becoming a problem-solver

Getting Organised for Success

• Managing your time effectively
• Setting priorities
• Learning to say no

• Course Fee: SGD$398.00
• Categories: Personal Development
• Instructor: -
• Session (Days): 1
• Duration (Hours): 8hrs
• Course Medium: English
• Level: All Level
• Course Date: 26 April 2018

SkillFuture Reference: CRS-N-0040265

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.