Course Details

Course Title: Personal Development: Personal - Systematic approach in problem solving and Decision making

Course Language: English

Qualification Required: All Level are welcome

Mode-Of-Training: Classroom

Duration: 9am - 6pm (Lunch break 1hr)

Job Level: Anyone who need to make decisions in their jobs

Professionals are faced with decisions to be made on a day-to-day basis. Many, when faced with a problem, do not know where to begin. In addition, many are unsure if a decision they have made was the right one.

In this programme, participants will learn problem-solving techniques that equip them to make rational decisions. They will be introduced to decision-making tools that help them define the issues and analyze possible solutions.

Participants will also learn brainstorming techniques to help generate ideas and possible solutions. They will be introduced to cognitive biases that affect the decisionmaking process, and issues of group decision-making. This course will prepare executives to be more effective and make better decisions in their dynamic work environment.

Course Objective

  • Identify the importance of a rational decision making process
  • Apply rational decision making process and tools for making sound decisions
  • Be aware of biases in group and personal decision making and apply ways to counter them

Course Content

The importance of rational decision making

Rational model of decision making

Define the issue

  • Define the root cause using effective questioning techniques
  • 5W1H
  • The 5 Why’s

Establish decision criteria

  • Importance of establishing decision criteria
  • Prioritising and ranking

List the assumptions

Establish the stakeholders

Generate alternatives and analyse alternative solutions

  • Cost-benefit analysis
  • Grid analysis
  • Pareto analysis

Make the decision

  • The importance of making a decision
  • Understanding tradeoffs in decisions

Establish the action plan

Evaluate the decision

  • What to evaluate
  • Tools to monitor results
  • Whose views to consider in evaluation

Issues in consensus and group decision making

  • What is consensus decision making
  • Voting vs consensus

Understanding biases when making decisions

  • Bandwagon effect
  • Confirmation bias
  • Groupthink
  • Personal biases

How to counter biases

Course Information

  • Course Fee: SGD$388.00
  • Categories: Management
  • Instructor: -
  • Session (Days): 1
  • Duration (Hours): 8hrs
  • Course Medium: English
  • Level: All Level
  • Course Date: 29 June 2018

SkillFuture Reference: CRS-N-0041278

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.

How to Register

  1. E-mail: Send us an email at ; Include your Name, Contact Number and Title of couse you wish to register. We will contact you with further details and confirmation on registering.
  2. SMS: Text us at +65 8265 5000 include your name, email and title of course you wish to register for. We will contact you with further details and confirmation on registering.
    Example of SMS Format: "Mr John Lim" "email address" "Title of course"
  3. Call: Call us at +65 8265 5000 and discuss your interest with our Admin Officer