Course Details

Course Title: Personal Development: Personal Development - Effective ways of giving feedback

Course Language: English

Qualification Required: All Level are welcome

Mode-Of-Training: Classroom

Duration: 9am - 6pm (Lunch break 1hr)

Job Level: Suitable for anyone who which to improve their feedback Techniques

One area consistently gives both managers and employees difficulty – the need to give and accept effective feedback. The problem is that giving effective feedback is one of the most crucial elements you can do to do help employees improve performance. It establishes a connection between what employees are doing and how actions are perceived by others.

Giving feedback is not about dishing out criticism. Unfortunately, this often proves to be the case when managers find themselves under pressure. It is at these times that emotions get in the way of effective management. Under stress, all carrots harden into sticks which the manager uses to whip their employees into shape.

The purpose of this workshop is to impart skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Feedback opens the door to discussion and problem solving, and it is important for personal growth and development. When feedback is given constructively the receiver of the feedback is more likely to listen non-defensively and take appropriate action. The receiver of feedback has equal responsibility in creating a comfortable interaction between the giver and receiver.

Course Objective

  • Define feedback
  • Identify guidelines for giving feedback
  • Demonstrate the ability to use observation versus judgment
  • Apply steps to giving constructive feedback
  • Apply steps to giving positive feedback
  • Identify guidelines for receiving feedback

Course Content

Definition of feedback

  • Define feedback

Observation versus judgment

  • Case study

Feedback guidelines

  • Guideline and Steps
  • Partner role play: Feedback Conversation

Apply steps to giving constructive feedback

  • State your positive intent for giving the feedback
  • State the specific behavior and impact
  • Ask for the other person’s point of view
  • Discuss solutions or actions
  • Instructor demonstration of four-step feedback model
  • Trio Role Play: Giving constructive feedback
  • Providing constructive feedback to bosses and peers
  • Handling difficult responses to your feedback
  • Handling difficult responses in an effective way

Guidelines for receiving constructive or positive feedback

Action planning

Course Information

  • Course Fee: SGD$338.00
  • Categories: Management
  • Instructor: -
  • Session (Days): 1
  • Duration (Hours): 8hrs
  • Course Medium: English
  • Level: All Level
  • Course Date: 29 June 2018

SkillFuture Reference: CRS-N-0040629

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.

How to Register

  1. E-mail: Send us an email at register@cfc.sg ; Include your Name, Contact Number and Title of couse you wish to register. We will contact you with further details and confirmation on registering.
  2. SMS: Text us at +65 8265 5000 include your name, email and title of course you wish to register for. We will contact you with further details and confirmation on registering.
    Example of SMS Format: "Mr John Lim" "email address" "Title of course"
  3. Call: Call us at +65 8265 5000 and discuss your interest with our Admin Officer

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