Course Title: Personal Development: Personal Skills - How to handle workplace anger and conflict?
Course Language: English
Qualification Required: All Level are welcome
Duration: 9am - 6pm (Lunch break 1hr)
Job Level: All Level are welcome
The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviors.
Anger, whether it is your own or someone else's, can work for or against you. You need to know when anger can be beneficial, and when it starts to become unhealthy and destructive.
Conflict, usually (but not always) the cause of anger, has its value in a workplace setting. If managed properly, conflict can bring people closer together and foster better-working relationships.
However, if it is not well managed, resentment and anger can arise. If left to fester, these can have a negative impact on performance results.
SkillFuture Reference: CRS-N-0040272
This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.