Course Details

Course Title: Personal Development: Personal Skills - How to handle workplace anger and conflict?

Course Language: English

Qualification Required: All Level are welcome

Mode-Of-Training: Classroom

Duration: 9am - 6pm (Lunch break 1hr)

Job Level: All Level are welcome

The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviors.

Anger, whether it is your own or someone else's, can work for or against you. You need to know when anger can be beneficial, and when it starts to become unhealthy and destructive.

Conflict, usually (but not always) the cause of anger, has its value in a workplace setting. If managed properly, conflict can bring people closer together and foster better-working relationships.

However, if it is not well managed, resentment and anger can arise. If left to fester, these can have a negative impact on performance results.


Course Objective

  • Understand the causes of anger.
  • Know how anger can manifest itself at the workplace.
  • Learn how to manage your own anger in the most constructive way.
  • Understand the nature of conflict.
  • Know the critical success factors in managing conflict.
  • Learn a process for handling conflict constructively.

Course Content

What is Anger

  • The many faces of anger
  • What causes anger?
  • How do you express anger?
  • The two sides of anger

Ways to Handle Anger

  • Suppressing the feeling
  • Becoming aggressive
  • Withdrawing
  • Becoming assertive
  • Letting it go

What is a Conflict

  • Defining conflict
  • Must you always manage conflict?
  • Obstacles that block effective conflict-handling

Critical Success Factors in Conflict Management

  • Clear objective
  • Safe environment
  • Focus on the issue and not on the person
  • Active listening
  • Respect, care and empathy
  • Clear and Objective Self-Disclosure
  • Get feedback to arrive at a common understanding
  • Consistent message

Handling Workplace Conflict

  • Using a positive conflict handling approach
  • Avoiding common pitfalls in conflict handling
  • Application: Discussing a workplace conflict situation

Course Information

  • Course Fee: SGD$399.00
  • Instructor: -
  • Session (Days): 1
  • Duration (Hours): 8hrs
  • Course Medium: English
  • Level: All Level
  • Course Date: 29 June 2018

SkillFuture Reference: CRS-N-0040272

This course is full day, starting at 9am until 6pm. The cost is inclusive of all materials, refreshments and snacks. Course date/venue subject to change if warranted by circumstances.

How to Register

  1. E-mail: Send us an email at ; Include your Name, Contact Number and Title of couse you wish to register. We will contact you with further details and confirmation on registering.
  2. SMS: Text us at +65 8265 5000 include your name, email and title of course you wish to register for. We will contact you with further details and confirmation on registering.
    Example of SMS Format: "Mr John Lim" "email address" "Title of course"
  3. Call: Call us at +65 8265 5000 and discuss your interest with our Admin Officer